Refund Policy

Last updated: October 23, 2026

14-day refund

If Greenlo isn't useful to you, ask for a refund within 14 days of your payment and you get the full amount back. This applies to:

• the one-time Rescue payment;
• the first payment of a Monitor or Pro subscription.

No questions asked. The refund goes back to the payment method you used, usually within 5 to 10 business days depending on your bank.

Subscription renewals

Later monthly payments are not refunded, but you can cancel at any time. After you cancel, you keep access until the end of the period you already paid for and you are not charged again.

How to ask

Email support@greenlo.app from the address you used to buy, or find your order at paddle.net. Our order process is conducted by our online reseller Paddle.com, who is the Merchant of Record for all our orders and processes refunds.

What a refund doesn't depend on

Google makes its own decisions about Merchant Center accounts. Your refund does not depend on whether your account is approved or reinstated, and our service never promises that outcome.

Contact

Questions about this page: support@greenlo.app.